Service Delivery Lead at Shaftesbury group, Gateshead

Service Delivery Leader 

Location: Gateshead and Newcastle

Salary: £16.27 per hour

Hours: 40 hours per week

Could this be the role that makes a real difference in your career—and in people’s lives?

At Shaftesbury North East, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person‑centred services that enable people with disabilities to live full, independent and meaningful lives.

Why work with Shaftesbury?

We believe everyone we support has the right to a full and flourishing life — and the people who work with us are at the heart of making that happen.

Guided by our values — Open, Enabling, Inclusive and Courageous — we are proud to deliver high‑quality, compassionate services across adult care, children’s care and education. We go beyond “good enough”, always striving to deliver the very best outcomes for the people we support.

About the role

As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high‑quality care that is tailored to their individual needs.

Your responsibilities will include:

• Taking full ownership of service delivery, quality and continuous improvement
• Developing and embedding effective systems and processes
• Supporting staff to deliver professional, flexible and personalised care
• Working collaboratively with relevant governing bodies and partners
• Contributing to service development and new business opportunities
• Ensuring compliance with all regulatory and quality standards

This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.

Benefits of working at Shaftesbury

At Shaftesbury, we know that our people are our greatest asset. We’re proud to have some of the best and most committed staff in the sector – and we want to attract more people like you to work with Shaftesbury. We’re now offering even more great benefits to reward the work of our wonderful staff in adult care:

• Great CQC, great reward. If your service is rated good or equivalent by CQCin all domains, all staff will receive a £30 gift voucher. If rated outstanding, all staff will receive a £50 gift voucher.

• We want to reward staff in a range of ways for their hard work. You can be nominated for a recognition letter from a member of the Executive Leadership Team and you may also be nominated to receive a gift voucher up to £50 for going above and beyond within your role.

• Excellent training package provided for all staff.

• Generous Annual Leave entitlement of 25 days + 8 days bank holiday for the first 5 years. Increasing to 28 days + 8 days bank holiday after 5 years.

• Pension Scheme.

• Access to our employee assistance program.

Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

To Apply

If you feel you are a suitable candidate and would like to work for Shaftesbury Group, please click apply to be redirected to our website to complete your application