Service Delivery Manager

Service Delivery Manager

Permanent role

Based in Helston, Culdrose

Offering £68,000

Do you have experience in service delivery management?

Do you have experience with ILS delivery frameworks?

Do you want to work with an industry-leading company?

If your answers are yes to these, then this could be the role for you!


As the Internal Communications Specialist, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry!

You will be involved in:

• Act as the primary point of contact for the Sustainment Organisation and the programme, building and maintaining strong relationships to understand their needs and expectations
• Manage and be accountable for the delivery of the agreed Sustainment activities to the programme, ensuring timely and effective delivery of services including key activities such as Logistics, Deployed Operations, Service Management and Trade Compliance
• Create, own, and maintain Business Continuity Plans (BCPs) for the sustainment function, ensuring they are accessible, current, and tested
• Own and maintain the sustainment risk register, ensuring risks are assessed, owned, and reviewed on a regular cadence
• Support compliance activities including CONDO process coordination, export controls liaison, and audit readiness
• Manage requests for change and work with the Sustainment Service Architects to deliver new requirements when required
• Develop and implement processes and procedures in line with industry best practices
• Control Account Management
• Monitor and report on service performance metrics, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators
• Create a culture of Continuous Improvement
• Collaborate with internal and external stakeholders to resolve issues and implement solutions to enhance service delivery
• Conduct regular service reviews with clients and internal teams, recommending improvements
• Manage and coordinate service transitions, ensuring smooth handover and minimal disruption to our customers
• Identify and mitigate risks and opportunities related to service delivery, implementing contingency plans as necessary
• Ensure compliance with relevant regulations, standards and best practices

Your skillset may include:

• Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000)
• Experience working with ILS delivery frameworks (e.g Def-Stan 00-600)
• Experience working with MOD customer
• Project Management experience
• Experience supporting complex programmes
• Experience in planning, organising, and co-ordinating resources, timelines, and deliverables
• Ability to build and maintain relationships in complex environments
• Adept at analysing complex situations, identifying problems, and proposing effective solutions
• Strong customer service skills, empathy, communication and product knowledge
• Knowledge of Airworthiness support frameworks (e.g MAA - MAOS, MAP, DAOS or CAA Part 145)

If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further!

Service Delivery Manager

Permanent role

Based in Helston, Culdrose

Offering £68,000

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.