Service Delivery Manager

National Highways is seeking two experienced Service Delivery Managers to support the delivery, performance, and continuous improvement of critical digital services.

Working within Digital Service Operations, you'll play a key role in coordinating service performance, managing stakeholder relationships, supporting supplier governance, and driving service improvements that deliver excellent outcomes for customers and users.

Key responsibilities:

• Monitor and coordinate service performance, risks, issues, and actions.
• Support ITIL-aligned service management practices across digital services.
• Drive continual service improvement and operational efficiency initiatives.
• Contribute to service transition, change, and operational readiness activities.
• Build strong relationships with internal teams, suppliers, and business stakeholders.
• Produce and maintain service reporting, governance, and performance metrics.

We're looking for:

• Experience in Service Delivery, Service Management, or IT Operations environments.
• Good understanding of ITIL and Service Management principles.
• Experience working with suppliers and managing service performance.
• Strong stakeholder engagement, communication, and organisational skills.
• Experience supporting service improvement, change, or transition activities.
• A customer-focused approach with a passion for delivering high-quality services.

Contract: Inside IR35 contract opportunity