Service Delivery Manager

Job Title: Service Delivery Manager

Salary: up to £65,000 p/a DOE (plus £5,000 car allowance)

Location: Leeds (hybrid work available)

We are looking for a proactive and customer-focused Service Delivery Manager to take ownership of delivering high-quality IT services across a portfolio of clients. You'll act as the primary point of contact for service performance, ensuring contractual commitments are met, relationships remain strong, and service standards consistently exceed expectations.

Join a well-established and award-winning technology solutions provider with a strong presence across the UK. With decades of experience supporting organisations in both the public and private sectors, the company delivers innovative IT solutions and services that help customers achieve their business objectives. Operating nationwide, they partner with leading technology vendors and pride themselves on delivering exceptional service, driving digital transformation, and creating positive outcomes for clients through a consultative and customer-centric approach.

What you'll be doing: Service Delivery Manager

• Build and maintain strong client relationships, acting as the primary contact for all service matters.
• Lead regular service review meetings, monitor SLA and KPI performance, and present monthly service reports to customers.
• Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.
• Identify and drive continual service improvement initiatives, working with internal teams and customers to enhance efficiency and minimise risk.
• Manage escalations professionally and ensure swift resolution of service issues.
• Oversee contract budgets, track P&L performance, and contribute to financial forecasting and margin improvement plans.

What you'll bring: Service Delivery Manager

• Proven experience in an IT Service Delivery Manager, Service Manager or similar customer-facing role.
• Strong communication skills with the ability to build trust and influence stakeholders.
• Confidence managing escalations and navigating service-related challenges.
• Strong commercial awareness with experience managing budgets, profitability or P&L performance.
• A proactive, improvement-focused mindset with excellent attention to detail.

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests

Keywords: Service Delivery Manager, IT Service Delivery Manager, Service Management, Client relationship, contract management, escalation, KPI management, customer success, service delivery, SDM