Service Designer - Public Sector
BrightBox Group · Direct employer
Location: Hybrid, UK-wide travel as required
Contract: Contract
Clearance: SC Clearance desirable
Sector: Public Sector / Government
The Opportunity
We are looking for an experienced Service Designer to join a high-profile Public Sector project, helping to design and improve services that make a meaningful difference to citizens and users.
This is an excellent opportunity for a Service Designer who understands the complexities of designing services within the UK Government and Public Sector environment, and who can work confidently across multidisciplinary teams to turn user needs, research and business requirements into effective, accessible services.
The role will be hybrid, with potential for travel to client and project sites across the UK.
Key Responsibilities
- Lead and contribute to service design activities across the project lifecycle.
- Understand user needs, organisational objectives and service constraints, translating these into effective service solutions.
- Develop service blueprints, journey maps, process maps, service models and other design artefacts.
- Work closely with User Researchers, Product Managers, Business Analysts, Content Designers and other multidisciplinary team members.
- Facilitate workshops and collaborative design sessions with stakeholders.
- Identify opportunities to improve existing services and design new services around user needs.
- Communicate complex problems and design recommendations clearly to both technical and non-technical stakeholders.
- Contribute to the development of services in line with Government Digital Service (GDS) principles and standards.
- Support the team through discovery, alpha, beta and live phases where required.
- Advocate for user-centred design and evidence-based decision making.
Essential Experience
- Proven experience working as a Service Designer on UK Public Sector or Government projects.
- Strong understanding and practical experience of GDS principles, standards and ways of working.
- Experience working within multidisciplinary Agile teams.
- Strong understanding of user-centred design and service design methodologies.
- Demonstrable experience creating service blueprints, journey maps and other service design artefacts.
- Experience facilitating workshops and engaging with a wide range of stakeholders.
- Excellent communication, presentation and stakeholder management skills.
- Ability to work independently while collaborating effectively within a wider delivery team.
Desirable
- Current SC Clearance or previous experience working on security-cleared Government projects.
- Experience working within a Government Digital Service assessment environment.
- Experience working across complex, large-scale Public Sector transformation programmes.
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