Service Desk Advisor
FISco (UK) Limited · Direct employer
Company Information
The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:
- Facilities Services
- Information Technology and Communication Services
- Energy Management Services
The business aim is to be considered “best-in-class” and “doing what we say
Main purpose of Job
To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country
Description
- To communicate via telephone and email being both polite and helpful.
- To effectively chase updates from suppliers and customers.
- To manage and ensure completion of jobs within the given SLA.
- To manage scheduled tasks and book in with the relevant suppliers and customers.
- To run reports from the system when necessary.
- Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
- Other ad-hoc duties, as required by your line manager.
Key Tasks
- To communicate via telephone and email being both polite and helpful.
- To effectively chase updates from suppliers and customers.
- To manage and ensure completion of jobs within the given SLA.
- To manage scheduled tasks and book in with the relevant suppliers and customers.
- To run reports from the system when necessary.
- Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
- Other ad-hoc duties, as required by your line manager.
Benefits
- Company Pension
- Free Parking
- Electric Car Scheme
Salary
- £27-28k, full time
Application opens at the source listing. Free for jobseekers.