Service Desk Coordinator

KBO Fire & Security · Direct employer

Service Desk Coordinator Job Overview:

We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.

The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.

Service Desk Coordinator Key Responsibilities:

  • Acting as the first point of contact for clients

  • Scheduling maintenance visit requests

  • Coordinating the dispatch of service engineers

  • Supporting the daily diary and ensuring it is managed effectively and logistically

  • Ensuring timely, professional and clear communication with customers

  • Scheduling quoted works

  • Scheduling revisits and fault call-outs

  • Closing jobs accurately and in a timely manner

  • Providing ongoing support to engineers

  • Ensuring equipment and materials are ordered and allocated to jobs

  • Liaising with the ARC (Alarm Receiving Centre)

  • Assisting Key Accounts as required

  • Providing administrative and operational support to the Service Desk Manager

Service Desk Coordinator Work Schedule:

The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.

  • Monday – Friday (excluding Bank Holidays)

  • 08:30 – 17:00

Service Desk Coordinator Benefits:

  • 20 leave days per annum increasing with service
  • Additional day off for your Birthday
  • Free gym membership
  • Company events
  • Free parking
  • Workplace Pension Scheme

Apply Now →

Application opens at the source listing. Free for jobseekers.

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