Service Desk Engineer

Looking for Desk Engineers!

Fully office-based in central London

A leading Ireland and UK Employment Law and Health & Safety Specialists, providing an integral service to 32,000 client's daily business operations is looking for a talented Group Service Desk Engineer to provide 2nd line support to users in all their offices.

An ideal candidate must have a combination of the following skills:

• A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management
• Demonstrate strong organisational skills and be accountable for your daily workload
• Responsibility for being the first point of contact on the Service Desk
• Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users
• To provide application support to our internal and external users
• To work within SLA and KPI targets to agreed business priorities.
• Setting up and configuring new laptops, desktops and mobile devices
• Excellent troubleshooting and problem-solving skills.
• Experience of ticket management.
• Windows 10 / 11 and Microsoft 365

What's on offer?

• 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years
• Additional day off for your Birthday
• Medicash cash plan
• Profit share scheme
• Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years.
• Enhanced sick pay 1 week for up to 12 months service, then increases to (url removed) to 3 weeks.
• Cycle to work scheme.
• Season Ticket Loan Scheme
• 24/7 Access to Health at Work
• Auto enrolment onto the Group Life Insurance scheme
• Bupa individual health care cover after 5 years' service
• Bakers Breakfast every Monday for office-based staff.
• Free onsite Gym

52303

INDLON

The Portfolio Group are acting on behalf of our client in recruiting for this position.