Service Hotline Engineer

Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.

Benefits:

*  Profit share bonus scheme

*  Company car

*  25 days holiday plus bank hols

*  Extra day off for your birthday

*  Private medical insurance

*  Life assurance

*  Long term service awards

*  Employee assistance programme

*  PerkBox

*  Critical illness insurance

*  Group income protection insurance

*  Dental insurance

*  Travel insurance

*  Good pension scheme

*  Death in service benefit

*  Private healthcare

Remit:

• Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression 
• The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service
• This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills

Role:

• In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools
• As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues
• Support customers in minimizing machine downtime and restoring production as quickly as possible
• Provide technical support across range of company product offerings as required
• Co-ordinate Service Engineer attendance when onsite support is required and provide technical support
• Plan and co-ordinate preventative maintenance activities for company products
• Monitor open cases and provide customers with timely updates on progress and resolution activities
• Log, prioritise and manage customer cases through the ERP service management system
• Build and maintain strong customer relationships through professional and proactive support
• Deliver excellent customer service and contribute to continuous improvement through feedback
• Ensure adherence to established processes, standards, compliance requirements and SLA’s

Experience Requirements:

• Minimum 5 years’ experience supporting maintaining or troubleshooting industrial injection moulding machinery
• Technical qualification in a relevant engineering discipline
• Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems
• Strong fault finding, analytical and problem solving skills
• Excellent communication and customer service skills
• Experience using CRM, SAP, ERP or service management systems
• Strong technical knowledge of injection moulding machinery and automation systems
• Full UK Driving Licence
• Ability to manage multiple priorities and perform effectively under pressure

Key Words: “Hotline Service Engineer”, “Hotliner”, “Field Service Engineer”, “Service Engineer”, “Technical Support Engineer”, “Maintenance Engineer”, “Installation Engineer”, “Injection Moulding”, “Plastics”, “IM Machinery”, “Automation”

FOOTER

Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.

For all UK job positions work seekers must be eligible to work and live in the UK

Sierra 57 Consult –

Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering

“Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable”.

Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers.

If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles. Please just Google “Sierra 57” & register with us.