Service Information Controller

Role: Service Information Controller
Location: Banbury
Contract Type: Permanent
Salary: £41,072 Per Annum

Job Purpose 
Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network.
 

Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed.

 
What you’ll be doing 

• Updating CIS screens and public/internal information systems using Tyrell
• Making live long-line announcements where automated systems do not operate
• Responding to station help-point calls
• Reporting faults across Chiltern-managed stations
• Ordering taxi and bus replacement services during unplanned disruption
• Monitoring, reviewing and downloading CCTV in line with procedures
• Liaising with Control and station teams to ensure information is accurate and timely

 
What you’ll bring 

• Excellent communication skills and strong attention to detail
• Ability to stay calm and make clear decisions under pressure
• Confidence using multiple digital systems
• A proactive, solutions-focused mindset
• Flexibility to work shifts, including weekends and bank holidays