Service Lead

Supported Living Service Lead

Location:        Chatham, Kent
 

Rate:               £(phone number removed) PA

 Permanent | Full-time | 37.5 hours per week (rota-based)

Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role.

‘Extraordinary Days, Every Day’

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

About the Service – Copperplate

This is a brand-New Supported Living Service based which is due to open November 2026.  The staff team will be on site 24 hours a day, to fully support 10 individuals.

You will be working alone and as part of a team supporting people with various needs, such as Learning Disabilities, Mental Health, and Autistic Spectrum Disorders.

You will have a person-centred approach to supporting people with their day-to-day living in order to provide a caring, safe and effective service that is responsive to the needs of the people we support. This will include providing support with household tasks, meal planning and preparation, maintaining relationships with their family and friends and with accessing the community.

 Service User Interests

The people we support enjoy a wide range of activities, and Support Workers play a vital role in enabling these experiences, including:

Arts and crafts
Days out such as Theme Parks, Meals out, Social activities, Christmas markets etc.
Holidays and short breaks
Walks in the local park and community
Cooking and baking to develop life skills

The Role

You will:

Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager
Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.
Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.
Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.
Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
Ensure that the homes offer a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.
Take a lead role for risk analysis within the homes, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.
Ensure that all steps are taken to maintain the health of people living within the homes.
Play a supporting role to Senior Managers and Team Leaders regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary.
Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.
Work with the Registered Manager and Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.
Participate, as required, in the formulation of budgets, and to monitor expenditure in specific budget headings, as required.
Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.
Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.
Participate in the Area’s on-call management system as required.
Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.
Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and t