Service Manager/Advisor

MD Autocare Ltd · Direct employer

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
Reception & Customer Experience
  • Act as the first point of contact for customers, in person, by phone, and via email
  • Manage front desk operations, bookings, vehicle drop-offs, and collections
  • Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times
Sales, Upselling & Cross-Selling
  • Proactively identify and deliver upselling and cross-selling opportunities
  • Explain recommended work, service options, and costs clearly
  • Convert enquiries into bookings and maximise workshop utilisation
Customer Satisfaction & Relationship Management
  • Take ownership of customer satisfaction, retention, and feedback
  • Handle concerns and complaints professionally and efficiently
  • Encourage repeat business and positive online reviews
Garage & Operational Management
  • Oversee daily garage and front-of-house operations
  • Coordinate technicians and workshop staff to manage workload and priorities
  • Ensure health & safety, quality, and professional standards are consistently met
  • Monitor job progress, turnaround times, and workmanship quality
Warranty Claims & Aftercare
  • Manage warranty claims, liaising with suppliers, manufacturers, and customers
  • Ensure accurate documentation and timely resolution of warranty issues
Innovation & Continuous Improvement
  • Bring new ideas and processes to improve efficiency, customer experience, and profitability
Administration & Financial Control
  • Maintain accurate job cards, customer records, and service histories
  • Prepare invoices, process payments, and manage financial transactions
  • Support stock control, parts ordering, and supplier relationships
About You
  • Motor trade experience is essential
  • Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar
  • Qualified/experienced vehicle technician
  • Strong customer service and communication skills
  • Confident in upselling and cross-selling
  • Organised, commercially aware, and comfortable managing a busy garage
  • Proactive and solutions-focused
  • MOT Tester qualification is an advantage but not essential
What We Offer
  • Competitive salary based on experience
  • 22 days holiday + bank holidays
  • Pension
  • Bonus scheme
About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?
  • Excellent customer ratings and a strong, established reputation
  • Stable, long-term role with a growing business
  • Friendly, supportive team culture
  • Ongoing training and development opportunities
REF-229 202
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