Service Manager

Position: Service Manager - Building Services

Location: Romford, Essex

Salary: £45,000 - £55,000 DOE

Service Manager - Job Overview

Service Manager required for our client, a well-established M&E Service provider with over 40 years in the industry. This role is based at their office in Romford however, travel to other offices & client's sites throughout London is to be expected.

The Service Manager will be expected to lead a team of 15 engineers and 4 service coordinators, managing multiple contracts and driving operational excellence across the business. This role would suit an experienced Facilities Management or Building Services professional who thrives in a fast-paced environment and enjoys developing teams, improving processes and building strong client relationships.

Service Manager - Salary & Benefits

• Basic Salary £45,000 - £55,000 DOE
• 8:00am - 5:00pm, Monday to Friday, 1 hour lunch
• 25 days holiday + Bank Holidays
• 4% of the Employee's basic salary
• Expenses covered (travel allowance or car allowance negotiable)

Service Manager - Job Overview

• Lead the operational delivery of planned preventative maintenance (PPM) and reactive maintenance across multiple client contracts.
• Manage contract performance, ensuring compliance with SLAs, KPIs, statutory requirements, and health & safety standards.
• Oversee CAFM systems, job lifecycle management, contract mobilisation, client portals, and operational reporting.
• Direct subcontractor, engineer, and coordinator performance, ensuring effective resource planning and service delivery.
• Build and maintain strong client relationships, acting as the operational lead for key accounts and resolving service issues.
• Support commercial performance through WIP management, invoicing accuracy, margin improvement, and supplier credit control.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, service quality, and team performance.

Service Manager - Job Requirements

• Experience managing FM or building services contracts
• Technical background with experience managing engineers & additional admin staff
• Strong client facing experience
• Full Driving Licence
• Live within a commutable distance of Romford, Essex

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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