Service Manager - Canol Substance Misuse Service

About Us

DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:

• Compassionate care that is trauma informed and supportive
• Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
• Respectful of people’s cultural and religious beliefs
• Empowerment – we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing

Job Summary

DrPA Secure delivers specialist healthcare within secure, justice and community settings. The Service Manager leads the operational delivery, governance and performance of the Canol Substance Use Service, working closely with clinical leaders, commissioners and partner organisations to ensure safe, effective and compliant services.

Key Responsibilities

• Lead day-to-day operations across all service sites.
• Ensure compliance with HIW standards, governance and quality assurance requirements.
• Manage staffing, rotas, recruitment, induction and workforce performance.
• Oversee safeguarding, incident management, complaints and business continuity.
• Support medicines governance and controlled drugs processes.
• Develop relationships with commissioners, G4S, NHS partners and other stakeholders.
• Monitor budgets, KPIs, performance reports and service improvements.
• Promote an excellent patient experience and continuous quality improvement.

Essential Requirements

• Degree or equivalent experience in healthcare, social care or criminal justice management.
• Operational management experience within healthcare, substance misuse or social care services.
• Knowledge of clinical governance, safeguarding and healthcare regulation (HIW/CQC).
• Experience working with criminal justice or vulnerable populations.
• Excellent leadership, communication and stakeholder management skills.
• Ability to travel across all service locations.

Desirable Requirements

• Management qualification (ILM/CMI or equivalent).
• Clinical registration (NMC/HCPC).
• Experience within substance misuse, prison healthcare or community justice services.
• Knowledge of Welsh substance misuse frameworks and SystmOne.

Personal Attributes

• Structured and methodical
• Commercially aware and risk-focused
• Confident leading people and making decisions
• Comfortable escalating risks and raising concerns where necessary
• Able to work autonomously within an operational environment

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.

Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.