Service Manager
MD Autocare Ltd · Direct employer
This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first.
Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable).
Key Responsibilities
Reception & Customer Experience
First point of contact for customers - in person, by phone, and via email
Manage front desk operations, bookings, vehicle drop-offs, and collections
Deliver a professional, friendly, and efficient customer experience
Keep customers fully informed on progress, costs, and completion times
Sales, Upselling & Cross-Selling
Identify and deliver upsell and cross-sell opportunities on services and products
Clearly explain recommended work, service options, and costs
Convert enquiries into confirmed bookings and maximise workshop utilisation
Customer Satisfaction & Relationship Management
Take ownership of customer satisfaction, retention, and feedback
Handle customer concerns and complaints professionally and efficiently
Encourage repeat business and positive online reviews
Garage & Operational Management
Oversee the daily operation of the garage and front-of-house
Coordinate technicians and workshop staff to manage workload and priorities
Ensure health & safety, quality, and professional standards are consistently met
Monitor job progress, turnaround times, and quality of workmanship
Warranty Claims & Aftercare
Manage warranty claims, liaising with suppliers, manufacturers, and customers
Ensure accurate documentation and timely resolution of warranty issues
Oversee aftercare processes to maintain customer trust and satisfaction
Innovation & Continuous Improvement
Bring new ideas to improve efficiency, customer experience, and profitability
Take ownership of implementing improvements and service standards
Administration & Financial Control
Maintain accurate job cards, customer records, and service histories
Prepare invoices, process payments, and manage financial transactions
Support stock control, parts ordering, and supplier relationships
About You
Motor trade experience is essential
Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role
Qualified/experienced vehicle technician
Strong customer service and communication skills
Confident in upselling and cross-selling services and products
Organised, commercially aware, and comfortable managing a busy garage
Proactive, solutions-focused, and confident introducing improvements
MOT Tester qualification is an advantage but not essential
What We Offer
Competitive salary based on experience
22 days holiday + bank holidays
Pension
Bonus scheme
About us
At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first.
We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication.
As we grow, we seek individuals who want more than just a job — a career environment where effort is recognised, development is encouraged, and teamwork is valued.
Our Values
Quality - Without Compromise
We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity.
People First
Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly.
Trust & Transparency
We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect.
Continuous Improvement
A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated.
Job Security & Stability
As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities.
Supportive Team Culture
You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most.
Development & Progression
We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility.
Pride in Your Work
Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated.
Workplace Respect
We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work.
Why Join MD Autocare
Join a business with excellent customer ratings and a strong reputation
Stable, long-term role within an established and growing business
Friendly, supportive team culture
Ongoing training and development opportunities
REF-(phone number removed)
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