Service Manager

Service Manager – Bury St Edmunds

£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent

Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.

The Role

As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.

Key Responsibilities

• Lead, motivate, and develop the Service Department team.

• Drive workshop productivity, efficiency, and profitability.

• Monitor and improve customer satisfaction and retention.

• Ensure manufacturer standards and compliance are maintained.

• Manage departmental budgets, KPIs, and performance reporting.

• Handle escalated customer queries professionally and effectively.

• Work closely with other departments to maximise business opportunities.

• Create a positive, high-performing culture focused on continuous improvement.

What We're Looking For

• Previous experience as a Service Manager within the automotive industry.

• Strong leadership and people management skills.

• Commercially aware with a proven track record of achieving targets.

• Excellent communication and customer service skills.

• Organised, proactive, and able to thrive in a fast-paced environment.

• Full UK driving licence.

What's on Offer

• £40,000 basic salary

• Up to £53,000 OTE

• Excellent career progression opportunities.

• Manufacturer training and ongoing professional development.

• Supportive and established dealership environment.

• Company benefits package.

• Permanent, full-time position.