Service Manager
Perfect Placement
Our client, a reputable multi-franchise-approved car dealer group operating since 1994, is seeking a dedicated Vehicle Service Manager to join their Gloucester dealership. This role offers an excellent opportunity for an experienced automotive professional to lead a team and contribute to a customer-focused service operation.
Benefits:
- Up to £40,000 per annum base salary, negotiable based on experience
- Uncapped performance-related bonus, with earning potential exceeding £50,000 annually
- 31 days annual leave, increasing with service
- Personal company car
- Full manufacturer-approved training programme
- Company pension scheme
- Healthcare provisions, including staff discounts, online retail benefits, discounted gym memberships, free MOTs, and 50% off services
- Career development opportunities within a business recognised as a ‘Best Company to Work For’ by the Sunday Times
- Working hours: 8:00am-6:00pm Monday to Friday, plus 1 in 2 Saturdays (8:30am-12:30pm)
- Lead and manage a team comprising 4 Vehicle Technicians, 2 Service Advisors, and 2 Apprentices
- Oversee daily workshop operations, ensuring maximum utilisation of workshop facilities
- Maintain high standards of customer service, ensuring customer satisfaction
- Support and develop staff to optimise team performance
- Ensure adherence to company policies, health and safety standards, and statutory requirements
- Drive profitable sales of labour and workshop services
- Monitor and improve workshop efficiency and workflow
- Support the business in building and maintaining strong customer relationships
- Participate in continual process improvements to enhance service delivery
- Proven experience as a Service Manager or Aftersales Manager within a franchise-approved dealership
- Supervisory or assistant management experience within a small to medium dealership considered
- Strong leadership and team management skills
- Excellent customer service skills
- IT literacy and familiarity with dealership management systems
- Valid UK driving license with minimal points
- Ability to work effectively under pressure and lead a team towards operational excellence
- Reside within a reasonable commuting distance of Gloucester
Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic opportunity.
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