Service Manager

Perfect Placement

We are seeking a highly skilled and experienced Vehicle Service Manager to join our client's reputable multi-franchise dealership in Cheltenham, Gloucestershire. This Vehicle Service Manager role offers an excellent opportunity to lead a busy, professional aftersales team within a well-established organisation. Our client is committed to delivering exceptional customer service and operational excellence.

Benefits of the Vehicle Service Manager role include:
  • Competitive basic salary up to £55,000 per annum, with uncapped bonus potential exceeding £75,000 annually
  • Up to £10,000 relocation assistance for qualified individuals willing to move to Cheltenham
  • Company car and full manufacturer-authorised training
  • Healthcare provisions and staff purchase discounts
  • 31 days holiday, increasing with service length
  • Company pension scheme
  • Additional benefits such as discounted gym memberships, free MOTs, online retail discounts, and more
  • Opportunities for career progression within a recognised employer, named a ‘Best Company to Work For’ by the Sunday Times
Duties of the Vehicle Service Manager include:
  • Leading and motivating a team of 6-7 vehicle technicians, 3 service advisors, and 2 workshop controllers
  • Overseeing daily operations of the aftersales department to ensure efficiency and high customer satisfaction
  • Managing workshop utilisation, labour sales, and service processes
  • Maintaining high standards of customer service and ensuring compliance with manufacturer standards
  • Supporting colleagues through training, development, and performance management
  • Implementing policies to improve workshop productivity and customer experience
  • Ensuring all team members adhere to health and safety protocols and operational guidelines
Requirements for the Vehicle Service Manager include:
  • Recent or current experience managing medium to large franchise-approved car dealership aftersales/services departments
  • Strong leadership and team management skills
  • Excellent organisational and IT literacy skills
  • Valid UK driving licence with minimal points
  • Ability to commute to Cheltenham or willingness to relocate, with relocation support available for the right individual
  • Proactive approach with a focus on customer satisfaction and operational improvement
If you are a dedicated automotive professional seeking a challenging role with excellent rewards in Cheltenham, this Vehicle Service Manager position is ideal. Our client values experience, leadership, and commitment to delivering outstanding service.

Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Cheltenham and Gloucestershire, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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