Service Manager

Perfect Placement

We are currently recruiting for a highly motivated and experienced Service Manager to join a well-established dealership in Cambridge. This is an excellent opportunity for a skilled professional to lead the service department, enhance customer satisfaction, and contribute to the ongoing success of the business.
Our client is seeking a Service Manager who can effectively manage a dedicated team, oversee workshop operations, and ensure the delivery of high-quality vehicle repairs. The successful individual will promote a positive working environment, develop efficient service strategies, and meet business targets within a reputable dealership setting in Cambridge.

Benefits of the Service Manager:
  • Competitive basic salary of £45,000 with an OTE of £67,000
  • 33 days holiday, including bank holidays, to enjoy time off
  • Company car scheme
  • Industry-leading family-friendly policies supporting work-life balance
  • Company pension scheme
  • Ongoing training and development opportunities
  • Cycle-to-work scheme
  • Access to 24/7 healthcare professionals for support and advice
  • Paid community volunteer days
  • Share purchase scheme for long-term financial planning
  • Retail discounts on vehicles, servicing, and accessories
Duties of the Service Manager:
  • Lead, motivate, and support the service team to deliver outstanding customer service
  • Oversee workshop operations to ensure efficiency, profitability, and health & safety compliance
  • Manage all service bookings, ensuring customer expectations are exceeded
  • Maintain high standards of vehicle repairs and service quality
  • Implement and develop department strategies to meet all targets
  • Build and sustain strong customer relationships to encourage loyalty
  • Conduct performance appraisals and identify training needs within the team
  • Collaborate with the aftersales team to maximise revenue opportunities
  • Stay informed of manufacturer guidelines, industry developments, and best practices
Requirements of the Service Manager:
  • Proven experience as a Service Manager or in a similar senior role in the motor trade
  • Strong leadership, team management, and organisational skills
  • Excellent communication abilities
  • Full UK driving licence
  • Working knowledge of vehicle diagnostics, repairs, and customer service standards
  • Ability to meet targets and drive performance within the service department
Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Cambridge and Cambridgeshire, today to discover more about this fantastic opportunity.

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