Service Manager

Perfect Placement

We are recruiting for a Service Manager in Stoke, Staffordshire, on behalf of a reputable main dealer. This is an excellent opportunity for a skilled motor trade professional to lead a busy aftersales department, ensuring high standards of customer satisfaction, workshop efficiency, and departmental profitability. 

Benefits:
  • OTE £70,000+ with performance-related bonus
  • Company vehicle or car allowance (where applicable)
  • Pension scheme
  • Employee discounts on a range of products and services
  • Manufacturer training and development programmes
  • Monday to Friday working pattern
  • Rotational Saturdays as per dealership rota
Duties of a Service Manager:
  • Lead and manage the aftersales department, maintaining high levels of customer satisfaction
  • Oversee daily workshop operations, optimising efficiency and productivity
  • Develop and mentor Service Advisors, Technicians, and support staff as a Service Manager
  • Monitor customer feedback, including manufacturer CSI scores, and implement improvements
  • Ensure manufacturer compliance and adherence to relevant standards
  • Drive departmental profitability by controlling costs and maximising workshop labour utilisation
  • Implement initiatives to enhance the customer experience and promote customer loyalty
  • Manage financial performance against targets and KPIs
Requirements of a Service Manager:
  • Proven experience in automotive aftersales management within a main dealer environment
  • Strong leadership and team development skills
  • Commercial awareness with a solid understanding of financial metrics
  • Experience managing workshop performance and customer satisfaction
  • Excellent communication, organisation, and problem-solving abilities
  • Desirable: experience within a German main dealership; familiarity with ElsaPro, ODIS, and DMS systems
This Service Manager vacancy presents a rewarding challenge for an experienced motor trade professional eager to lead and develop a successful dealership team. Our client values driven individuals committed to delivering excellent service standards and operational excellence.

Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Stoke and Staffordshire, today to discover more about this fantastic Service Manager opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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