Service Manager

Perfect Placement

We are seeking a highly experienced Service Manager to join a reputable dealership group in Gloucester. This is an excellent opportunity for a proactive professional with strong leadership skills to oversee the service department, delivering exceptional customer satisfaction and operational excellence. Our client is committed to professional development and offers a supportive environment within a well-established business.

Benefits:
  • Up to £40,000 per annum starting salary, negotiable based on experience
  • Uncapped bonus scheme with potential earnings exceeding £50,000 annually
  • Company car, personal healthcare provisions, and staff purchase discounts
  • Enhanced annual leave allowance, increasing with length of service
  • Full manufacturer-approved training programmes
  • Company pension scheme
  • Affiliation with a ‘Best Company to Work For’, as recognised by the Sunday Times
  • Various staff benefits, including discounted gym memberships, free MOTs, and 50% off services
  • Clear career progression opportunities within a forward-thinking dealership
Duties of a Service Manager:
  • Oversee daily operations of the vehicle service department, ensuring efficiency and high standards of service delivery
  • Lead and motivate a team comprising Vehicle Technicians, Service Advisors, and Apprentices
  • Maximise workshop utilisation and labour sales through effective management as a Service Manager
  • Maintain customer satisfaction through excellent service and professional communication
  • Support and implement policies aimed at continuous improvement in customer experience
  • Manage departmental administration, including ensuring compliance with health and safety and manufacturer requirements
  • Support business growth initiatives and develop relationships with customers and staff
Requirements of a Service Manager:
  • Proven experience as a Service Manager, Aftersales Manager, or Supervisor within a franchise-approved car dealership
  • Strong leadership and team management skills
  • Excellent organisational and communication abilities
  • IT literacy and familiarity with dealership management systems
  • Valid UK driving license with minimal points
  • Ability to work within the designated hours: 8:00am-6:00pm Monday to Friday, with 1 in 2 Saturdays, 8:30am-12:30pm
  • Live within a reasonable commuting distance of Gloucester
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and the Gloucestershire, today to discover more about this fantastic Service Manager opportunity.

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