Service Manager

Perfect Placement

We are recruiting a Service Manager on behalf of a reputable family-run dealership group located in Rhondda Cynon Taf, South Wales. This individual will lead the service department, overseeing operational efficiency, team performance, and customer satisfaction.

Benefits of a Service Manager:
  • Salary up to £37,500 per annum, dependent on experience.
  • Performance-based bonuses up to £10,000 per annum (£4,800 for target achievement).
  • Company car provided.
  • Increasing annual leave, starting at 22 days plus bank holidays, rising to 25 days over five years.
  • Full in-house and manufacturer-approved training programmes.
  • Pension scheme participation.
  • Opportunity to lead a well-respected site within a long-established family-run dealer group.
  • Working hours from Monday to Friday, 8:00am-5:00pm, with one in three Saturday mornings, 8:00am-1:00pm.
Duties of a Service Manager:
  • Manage daily operations of the service department, ensuring efficient workflow and high standards.
  • Lead a team comprising 3 technicians and 1 service advisor.
  • Support and support colleagues, fostering a positive working environment.
  • Ensure the delivery of excellent customer service and maximise workshop capacity.
  • Maintain departmental policies to uphold reputation and customer satisfaction.
  • Potentially utilise Pinnacle DMS (training provided if necessary).
Requirements of a Service Manager:
  • Proven experience as a Service Manager within a franchise-approved dealership is preferred.
  • Alternatively, individuals with experience as an Assistant Service Manager, Senior Service Advisor, or Workshop Controller seeking career progression will be considered.
  • Mechanical knowledge or a background in vehicle repair is advantageous but not essential.
  • IT literacy is required.
  • Valid UK driving licence with minimal points.
  • Strong leadership, organisational skills, and a commitment to continuous improvement.
  • Previous experience working as a Vehicle Technician is desirable but not essential.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Rhondda Cynon Taf and South Wales today to discover more about this fantastic opportunity.

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