Service Manager

Perfect Placement

We are seeking an experienced Service Manager to join a reputable independent service centre in Leighton Buzzard, Bedfordshire. This is a key leadership role within a well-regarded business that combines vehicle sales with a fully equipped service and MOT centre. Our client offers a dynamic environment with a varied workload, supporting retail customer work, internal preparations, and all-makes servicing. The Service Manager will have the autonomy to optimise workshop operational processes, lead and develop the team, and enhance overall efficiency.

Benefits: 
  • Full autonomy to run and develop the service department
  • Stable, established business with a loyal customer base
  • Diverse workload including retail servicing, internal prep, and MOT work
  • Opportunities for training and professional development
  • Supportive ownership with long-term progression potential
  • Working hours: Monday to Friday, 8:30am – 5:30pm, with 1 in 2 Saturdays
Duties of a Service Manager:
  • Full day-to-day management of workshop operations and workflow
  • Leading, developing, and motivating technicians and front-of-house staff
  • Driving productivity, efficiency, and quality standards within the workshop
  • Managing job allocation, bookings, and workshop throughput
  • Ensuring high customer satisfaction and retention
  • Maintaining effective communication between the workshop and service reception
  • Identifying areas for process improvements to optimise team performance
Requirements of a Service Manager:
  • Proven experience as a Service Manager, Workshop Controller, or in a senior equivalent role
  • Strong background in a busy workshop environment (independent or franchise)
  • Confident in managing technicians, customers, and high workloads
  • Commercially aware with a focus on efficiency, profitability, and customer service
  • Hands-on leadership style with the ability to lead by example
  • Excellent organisational and communication skills
  • Ability to work under pressure and make effective decisions in a fast-paced setting
This Service Manager role offers a genuine opportunity to lead within a supportive environment, shape department processes, and build a motivated team. Our client is seeking a proactive professional who enjoys autonomy and taking ownership of their department.

Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Leighton Buzzard and Bedfordshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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