Service Manager

Service Manager - Ipswich, Suffolk - Negotiable Salary + Benefits.

Are you an experienced Manager looking to lead and grow an exciting new service offering?

We are currently recruiting for a Service Manager to join an innovative and growing business based in Ipswich. This is a unique opportunity to take ownership of a brand-new area of the business. building and developing a nationwide network of third-party calibration and servicing partners while driving commercial growth.

Working closely with Sales, Marketing, Operations and Platform teams, you'll play a pivotal role in shaping the future of the business, ensuring high service standards and delivering outstanding customer experience.

Key Responsibilities: -

• Build, develop and manage a network of third-party calibration and servicing partners across the UK and Ireland
• Recruit, onboard and support new engineering partners as the service offering expands
• Act as the primary point of contact for partner engineers, developing strong long-term relationships
• Carry out on-site visits to assess partner performance, ensuring quality, compliance and standards are consistently maintained
• Support the rollout of new calibration and servicing disciplines through the company's online platform
• Work closely with Sales and Marketing to develop and deliver the go-to-market strategy for the new department
• Contribute to pricing strategies, partner rate cards and margin management to ensure commercial success
• Monitor partner performance, lead times and capacity to ensure customer demand is met
• Collaborate with internal departments to continually improve delivery and customer satisfaction

About You: -

• Previous experience in Service Management, Supplier Management or Partner Network Development
• Strong commercial awareness with experience contributing to pricing and profitability
• Highly organised with the ability to manage multiple suppliers, projects and priorities
• Confident working across multiple departments to deliver business objectives
• Comfortable travelling throughout the UK and Ireland to visit customers and partners
• Self-motivated with an entrepreneurial mindset and a passion for building and growing new business opportunities

Desirable Experience: -

• Background within calibration, testing, compliance, facilities management or another form of quality / engineering
• Experience building or managing third-party supplier or subcontractor networks
• Previous involvement in launching or growing a new department

What's on Offer: -

• Negotiable salary between £50,000-£60,000
• Permanent, full-time position
• Access to a company car
• Monday to Friday working hours (standard days)
• Opportunity to lead and develop an exciting new branch of the business
• Autonomous role with genuine influence over business growth
• Supportive and cooperative working environment
• Excellent long-term career progression opportunities

If you're looking for an opportunity where you have full autonomy to deliver growth. Apply today to find out more.

#INDHV