Service Manager in Newcastle Upon Tyne, Tyne and Wear

Service Manager- Modern Slavery and Human Trafficking SafeHouse

Location: Newcastle upon Tyne
Pay Rate: £20–£24 per hour, dependent on pay status and experience
Hours: 40 hours per week, Monday–Friday
Contract: Temporary, ongoing
Start Date: ASAP

Supporting Futures is recruiting on behalf of a specialist charity for an experienced Service Manager to oversee a safehouse in Newcastle upon Tyne, supporting survivors of modern slavery and human trafficking.

This is an excellent opportunity for a compassionate and motivated professional with strong leadership skills and experience in safeguarding and support services. The successful candidate will play a key role in ensuring the safehouse delivers high-quality, trauma-informed support, helping survivors rebuild their lives and work towards independence.

• Oversee the day-to-day running of the safehouse, ensuring the service operates effectively and safely.

• Lead, support and supervise staff, promoting a positive and supportive team environment.

• Ensure the delivery of high-quality, person-centred and trauma-informed support to survivors.

• Oversee safeguarding procedures, risk assessments and safety planning.

• Ensure compliance with relevant policies, procedures and safeguarding requirements.

• Work collaboratively with external agencies, including local authorities, housing providers, healthcare professionals and specialist support services.

• Monitor service performance, maintain accurate records and contribute to reporting requirements.

• Support continuous service improvement and ensure the needs of residents remain at the centre of the service.

The ideal candidate will have:

• Previous management or leadership experience within a support service, safehouse, supported accommodation or similar setting.

• Experience supporting vulnerable adults, ideally survivors of modern slavery, human trafficking, domestic abuse or exploitation.

• A strong understanding of safeguarding, risk management and trauma-informed practice.

• Excellent communication, organisational and problem-solving skills.

• The ability to lead a team, manage competing priorities and make sound decisions.

• A compassionate, professional and non-judgemental approach.

• An enhanced DBS registered on the Update Service or issued within the last 12 months.

• Availability to start as soon as possible.

Supporting Futures - Supporting the people who support others.

Supporting Futures Consulting Ltd is acting as an employment agency and employment business in relation to this vacancy.