Service Manager

Service Manager
Coventry | Full time, Permanent | £50k-£60k + van + overtime & allowances

Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up. 

THE ROLE
You'll own the department end to end: strategy, operations, profitability and people.

• Design and launch the service strategy, offerings, SLAs and pricing from scratch
• Build the operational backbone: job scheduling, resource planning, reporting and service standards
• Own the department's budget, margins, profitability and KPIs
• Identify recurring revenue, maintenance contracts and account growth opportunities
• Recruit, lead and develop the service team as it scales
• Act as the senior point of contact for key customers and manage escalations

WHAT YOU'LL NEED

• Experience managing a service, support, maintenance or operations function
• A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems
• Strong commercial awareness, with budget and profitability ownership
• A track record of building processes and systems from the ground up
• Strong leadership, customer relationship and stakeholder management skills

NICE TO HAVE

• Experience launching or transforming a service division or business unit
• Knowledge of field service management software and CRM platforms
• Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.)
• Project management qualification

THE PACKAGE

• £50,000–£60,000 depending on experience
• Company van
• Flat-rate overtime for every hour above 38 per week
• Generous standby, call-out and onsite allowances paid on top
• BUPA private medical, pension and death-in-service cover (2x salary)
• 25 days holiday plus 8 bank holidays
• 38-hour week with an early Friday finish (2pm)