Service Manager

SERVICE MANAGER
TUXFORD, NOTTINGHAMSHIRE
£50,000 - £55,000 + BONUS + PENSION + HEALTHCARE + DEATH IN SERVICE

Are you from a Refrigeration or HVAC background and understand what it takes to keep a service operation running smoothly?

We're looking for a hands-on Service Manager to take ownership of a growing service function within a specialist engineering business serving food production, manufacturing and industrial customers across the UK.

This isn't a role where you'll sit behind a desk all day looking at spreadsheets. You'll be at the centre of the operation - planning engineers, coordinating breakdowns and PPMs, speaking with customers, supporting the service team and helping build a trusted network of subcontractors.

Working closely with senior leadership, you'll play a key role in shaping how the service department develops as the business continues to grow.

The Role:

• Manage the day-to-day service operation from the Tuxford office
• Plan and coordinate reactive breakdowns, servicing and PPM activity
• Support and manage field-based engineers
• Act as the main escalation point for customers and service issues
• Develop and manage subcontractor relationships across the UK
• Ensure jobs are planned, completed and closed efficiently
• Support stock, compliance and service reporting activities
• Work closely with the leadership team to improve service delivery

What We're Looking For:

• Previous Service Management, Service Supervisor or Lead Engineer experience
• Refrigeration or HVAC industry background
• Good planning and organisational skills
• Comfortable managing engineers and dealing directly with customers
• Understanding of F-Gas requirements and refrigeration systems
• Practical, hands-on approach with a willingness to get involved when needed

The Opportunity:

This is an excellent opportunity for someone who understands the realities of running a service operation and wants to play a key role in a growing business. You'll have genuine influence, work closely with senior leadership and help shape the future of the service function.

Monday to Friday
Office-based in Tuxford with occasional UK travel.