Service Manager - Vending

What you'll do

• Own the service desk — leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.

• Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.

• Dig into the numbers — track response times, first-time fix rates, and downtime, then turn insights into real improvements.

• Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.

• Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.

• Be the go-to person for escalated client issues, resolving them with confidence and care.

• Create and refine the processes that help your team deliver consistently excellent service.

• Partner closely with sales and operations to keep service strategy aligned with where the business is heading.

• Report on performance, productivity, and client feedback — and use it to keep raising the bar.

• Champion health and safety standards across the team, every day.

What you'll bring

• Proven experience in a service management or field operations role — vending, catering equipment, or similar industries preferred.

• Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.

• A track record of managing technical teams and coordinating service across multiple sites.

• Confident with service management software and the MS Office Suite.

• Strong leadership, organisation, and communication skills — you can rally a team and win over a room.

• Confident presenting to senior management and clients alike.

• A calm head under pressure and the ability to juggle competing priorities.

• A full, valid driving licence — you'll be visiting client sites from time to time.