Service Manager - Wakefield in Ossett
Posted by Kemp Recruitment Ltd
£40,000 – £45,000 a year
Ossett · Permanent
This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently.
You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.
Daily responsibilities:
- Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
- Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
- Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime.
- Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
- Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
- Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
- Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
- Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.
- Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.
Experience you will need:
- You must have experience in one of the following industries: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms
- Experience managing field based engineers
- The ideally candidate will have stated their career as a technician and worked their way up or is looking or their next career step
- Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
Package:
- Salary: £40,000 - £45,000
- Hours: Monday–Friday, 8:00am–4:30pm
- Company van and Fuel card
- 25 days holiday plus bank holidays
- Tablet, phone & laptop
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
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