Service Planning Manager

Service Planning Manager

Ready to take ownership of a busy engineering planning function?

An established engineering services business is looking for a Service Planning Manager to lead the planning and scheduling of a nationwide team of field-based engineers.

This is more than a scheduling role. You'll be responsible for making sure the right engineers are in the right place at the right time, while improving productivity, reducing travel and downtime, and ensuring customers receive an outstanding service.

Working closely with the Head of Operations, you'll play a key role in shaping how the service operation is planned, managed and continuously improved.

The Role

As Service Planning Manager, you'll take ownership of the day-to-day planning function across multiple engineering service teams.

Your responsibilities will include:

• Planning and coordinating engineers across multiple service lines.
• Maintaining forward visibility of workloads and operational capacity.
• Maximising engineer utilisation while reducing downtime, overtime and unnecessary travel.
• Producing forecasts and resource plans to support business growth and customer demand.
• Monitoring scheduling performance and identifying opportunities to improve efficiency.
• Coordinating labour and resource plans for larger projects, shutdowns and planned works.
• Working closely with engineers, operational managers and customers to ensure smooth service delivery.
• Leading improvements to planning processes, systems and ways of working.
• Producing operational reports covering utilisation, capacity and scheduling performance.
• Managing and supporting a Planning Administrator.

About You

You'll have experience planning and coordinating field-based engineers within a service or engineering environment and enjoy working in a fast-paced operation where no two days are the same.

We're looking for someone with:

• Previous experience in service planning, resource planning or workforce scheduling.
• Experience coordinating mobile engineering or field service teams.
• Excellent organisational and problem-solving skills.
• Strong commercial awareness and an understanding of operational performance.
• The ability to analyse workloads, forecast capacity and make informed planning decisions.
• Experience using scheduling or workforce management software.
• Strong communication skills and the confidence to work with engineers, managers and customers.
• Good IT skills, including Microsoft Office.

Experience within engineering, maintenance, facilities management, HVAC, industrial services or another field service environment would be beneficial, but isn't essential.

What's on Offer?

This is an opportunity to join a growing business that recognises the importance of effective planning in delivering exceptional customer service.

You'll have the autonomy to improve processes, influence operational performance and help build a planning function that supports continued growth.

If you're an organised planner who enjoys solving problems, improving efficiency and making a real difference to a service operation, we'd love to hear from you.