Service Supervisor in Redditch, Worcestershire

Service Supervisor

Location: Redditch area

Salary: £35,000 - £40,000

Hours: Monday to Thursday 8:30am - 5:00pm | Friday 8:30am - 2:30pm

Contract: Permanent, Full Time

A growing engineering and service business is looking to appoint a Service Supervisor to oversee the day-to-day operation of a field-based engineering team. This is a key leadership role responsible for managing service delivery, coordinating workloads and ensuring customers receive a consistently high standard of support. The successful candidate will lead an established team of approximately 11 Field Service Engineers, with further growth planned over the coming years.

• Lead and support a team of Field Service Engineers, ensuring workloads are effectively managed and customer commitments are met.
• Oversee daily scheduling, allocation of planned and reactive work, and management of operational priorities.
• Monitor service performance, outstanding jobs and engineer productivity.
• Support and develop engineers through coaching, mentoring and performance management.
• Work closely with internal stakeholders to improve operational efficiency, service quality and customer satisfaction.
• Utilise CRM and service management systems to track workload, service activity and team performance.
• Drive continuous improvement initiatives and help support the future growth of the service function.

• Previous experience supervising, coordinating or managing service, maintenance or engineering teams.
• Confident leading experienced field-based engineers and holding teams accountable.
• Highly organised with the ability to manage changing priorities in a busy environment.
• Strong customer focus and excellent communication skills.
• Good IT skills with experience using CRM, scheduling or service management systems.
• Comfortable analysing service performance and identifying opportunities for improvement.
• Engineering, technical or service industry experience would be advantageous.

• £35,000 - £40,000 salary.
• Monday to Thursday 8:30am - 5:00pm and Friday finish at 2:30pm.
• Opportunity to lead a growing team within a successful engineering business.
• Varied role combining people management, operations and customer service.
• Long-term progression potential as the service function continues to expand.

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