Service Supervisor

Service Supervisor | Theale, Reading | Upto 50k (DOE) plus company vehicle  |  On-Site Parking + Full Training + Career Development | Full-Time | Permanent

About the Role

An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works.

You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities.

If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you.

Key Responsibilities

• Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities.
• Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works.
• Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution.
• Produce quotations for additional works and small projects following engineer site visits.
• Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget.
• Oversee contract renewals and maintain strong customer relationships.
• Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant.
• Lead and support the Service Desk, ensuring accurate job logging, tracking and completion.
• Manage, coach and develop field service engineers, carrying out performance reviews and audits.
• Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money.
• Act as the main point of escalation for customer issues, resolving complaints professionally and effectively.
• Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance.
• Track and report on service KPIs, identifying opportunities for continuous improvement.
• Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements.

What We're Looking For

• Essential background within the HVAC and/or Refrigeration industry.
• Previous experience in a Service Supervisor, Service Manager or Engineering Management role.
• Proven experience managing field-based service engineers.
• Strong planning, scheduling and organisational skills.
• Commercial awareness with the ability to manage budgets and costs.
• Excellent communication and leadership skills.
• A proactive approach with a passion for delivering exceptional customer service.

Why Join Us

This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.