Service Support Coordinator

Our client is an established, employee-owned specialist sub contractor in the security and fire solutions space. They design, install, commission systems for multi-site commercial customers, with particular strength in large residential blocks and student accommodation. Being part employee-owned, when the business performs well, that benefits the whole team.

They have a newly created role available - supporting the Service Manager with the day-to-day running of operations, compliance, fleet administration and employee training records. You'd be central to keeping documentation accurate, current and audit-ready, with genuine progression opportunity within a growing service operation.

What you'd be doing:

• Day-to-day administrative and operational support to the Service Manager
• Maintaining compliance records, certificates, inspections and audit documentation
• Monitoring expiry dates and escalating urgent requirements or delays
• Supporting audit preparation and compliance reviews
• Managing fleet administration — servicing, MOTs, insurance, inspections and vehicle documentation
• Liaising with drivers, garages, insurers and suppliers
• Maintaining employee training, certification and competency records
• Identifying upcoming training needs and helping arrange refresher courses
• Producing reports and following tasks through to completion

What they're looking for:

• Experience in administration, coordination or customer service
• Strong organisation, prioritisation and attention to detail
• Confident written and verbal communication, including a professional telephone manner
• Good Microsoft Office skills, particularly Outlook and Excel
• Proactive, able to manage multiple tasks and work independently
• Calm, methodical approach under pressure

On offer:

• £28,000, reviewed to £30,000 after six months' successful probation
• Company-wide bonus - because as an employee-owned business, the success is shared
• Monday–Thursday 8:30am–5:00pm, Friday 8:30am–3:00pm
• 21 days' holiday plus bank holidays, rising to 23 after three years' service
• Identified progression opportunity if performing well.