Service Team Leader - Robotics Automation in Coventry

JOB TITLE: Service Team Leader - Robotics

LOCATION: Coventry

SALARY: £55 - 59k, company car, overtime, bonus + other additional benefits

INDUSTRY: Robotics Automation

Your core tasks will include:

• Manage a team of service engineers – assist in the planning of their workload & provide technical support.
• Interpret and produce reports for the UK Customer Service Manager & for Europe.
• Manage service requests from the UK, Europe & Japan.
• Manage resource & productivity – strive for Service Excellence.
• Assist with service requests from other divisions.
• Manage in all aspects of customer care.
• Technical Support – provide technical assistance, both by telephone & by visiting customer sites.
• Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within Europe & Japan.
• Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected.
• Completing risk assessment documentation.

Your profile:

• Teamwork
• Analytical & problem-solving skills
• Decision making
• Effective verbal & listening communication skills
• Time management skills
• Honesty and trustworthiness
• Flexibility
• Demonstrate high-quality work ethic
• Be punctual and respectful

You will be required to:

• This is an office based role, with 1 or 2 visits to customers per week.
• Travel extensively within the UK and occasionally abroad.
• Assisting in the recruitment & selection of new staff for the team.
• Complete staff appraisals – hold both informal & formal meetings.