Service Transition & Application Support Specialist

Service Transition & Application Support Specialist - Digital Health

Location: Jersey / Hybrid
Contract: September 2026 - January 2027
Working Arrangement: Hybrid - regular on-site attendance in Jersey will be required

I'm supporting a large public-sector healthcare organisation in Jersey that is strengthening its Digital Health function with additional interim service transition and application support capability.

The wider technology estate is supporting a number of critical digital programmes alongside significant operational demand and a backlog of technical work. This role will help ensure new and changed applications are transitioned safely and effectively into operational support, with the right support models, documentation, ownership and readiness in place.

This is not a conventional application support role. The focus is on service transition, operational readiness and establishing sustainable support arrangements for applications moving from project delivery into BAU.

The Role:

• Supporting the transition of new and changed applications into operational support
• Assessing and coordinating operational readiness prior to go-live
• Developing and implementing application support models
• Defining support ownership, escalation routes and operational responsibilities
• Supporting service acceptance and transition into BAU
• Producing and maintaining support documentation, operational procedures and knowledge material
• Coordinating knowledge transfer between project, technical, supplier and support teams
• Working with internal teams and third-party suppliers to resolve transition and support issues
• Supporting application lifecycle management and ongoing operational stability
• Identifying gaps in support readiness and ensuring appropriate actions are completed prior to transition
• Engaging with users and stakeholders to ensure support arrangements meet operational requirements
• Contributing to continuous improvement across service transition and application support processes

Essential Experience Required:

• Demonstrable experience in service transition and/or service introduction
• Strong understanding of ITIL, IT operations and application lifecycle management
• Experience transitioning applications from project delivery into live operational support
• Operational readiness and service acceptance experience
• Experience developing application support models
• Strong application support knowledge
• Experience producing support documentation, runbooks and knowledge-management material
• Strong stakeholder, supplier and user engagement skills
• Experience coordinating multiple technical and operational teams
• Strong understanding of RAID, transition risks and operational dependencies
• Ability to work effectively across project, technical and BAU support environments

Working Arrangement:

The assignment is hybrid and will require regular on-site attendance in Jersey alongside Digital Health and wider technical teams.

Candidates do not necessarily need to be based on the island, but must be comfortable with the travel commitment associated with working on-site throughout the engagement.

The initial contract is expected to run from 1 September 2026 through to January 2027.

If you have strong service transition experience and a track record of taking applications successfully from project delivery into stable operational support, I'd be interested in speaking with you.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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