ServiceNow Architect

ServiceNow Solution Architect

Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking
Salary: £110,000 - £120,000 + Bonus + Excellent Benefits
SC clearance eligibility REQUIRED

Are you an experienced ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation?

This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory. You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies and design solutions that deliver measurable business value.

You'll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients.

From early discovery and client workshops through to executive presentations, proposals and solution design, you'll help organisations unlock the full value of the ServiceNow platform.

* Lead pre-sales, solutioning and business development activities across complex ServiceNow opportunities.
* Shape solution strategy, architecture and transformation roadmaps aligned to client objectives.
* Lead client workshops, demonstrations, executive presentations, proposals and bid responses.
* Partner with sales teams to identify, develop and convert new business opportunities.
* Build trusted relationships with senior stakeholders, including CIOs, CHROs, CTOs and business leaders.
* Design innovative ServiceNow solutions that balance business outcomes, user experience and technical excellence.
* Act as a trusted advisor, providing strategic guidance on digital transformation and platform adoption.

You'll bring a blend of consulting, commercial and technical expertise, including:

* Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment.
* Strong pre-sales, solution design and solutioning experience, with a track record of shaping and winning complex enterprise engagements.
* ❗ Key Requirement: Deep ServiceNow HR Service Delivery (HRSD) experience, with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value.
* Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics.
* Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders.
* Strong knowledge of enterprise architecture, integrations, workflow automation and digital transformation.
* Excellent consulting, stakeholder management and communication skills.

Due to the nature of some client engagements, successful applicants must be eligible to obtain UK Security Check (SC) clearance, which typically requires five years' continuous UK residency.

Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services