Servicenow Architect

Job Title: ServiceNow Architect / Senior ServiceNow Engineer

6 Month Contract - INSIDE IR35 - Travel required to Sheffield or Birmingham - No Sponsorship Available

Job Description

Our client, a leading Tier 1 Bank, is seeking an experienced ServiceNow Architect / Senior Engineer to support a critical ServiceNow transformation programme. This is an urgent requirement for a highly capable individual who can quickly integrate into the team, provide technical leadership, and deliver hands-on engineering and design expertise across the ServiceNow platform. The successful candidate will be a Senior technical specialist, comfortable operating in both architecture and engineering capacities, with the ability to define solutions and execute against them.

Responsibilities

• Lead the architecture and technical design of ServiceNow solutions, ensuring they are robust, scalable, and aligned with organisational objectives.
• Produce, own, and maintain detailed Low-Level Designs (LLDs) and associated technical documentation for ServiceNow implementations and enhancements.
• Provide hands-on configuration, development, and implementation support across the ServiceNow platform when required.
• Work closely with stakeholders to understand requirements and define, prioritise, and deliver improvements to the ServiceNow platform.
• Ensure all technical solutions align with wider enterprise architecture standards and operational requirements, including resilience and performance expectations.
• Support the migration, optimisation, and enhancement of existing ServiceNow capabilities to improve usability, stability, and value.
• Act as a technical subject matter expert across ServiceNow-related initiatives, offering guidance, best practice advice, and technical leadership to colleagues and project teams.
• Contribute to the definition and refinement of ServiceNow standards, patterns, and best practices within the organisation.
• Collaborate with operational teams to ensure ServiceNow solutions meet Recovery Time Objective (RTO) and operational resilience requirements.

Essential Skills

• Proven experience as a ServiceNow Architect or as a highly experienced Senior ServiceNow Engineer in complex enterprise environments.
• Strong hands-on technical capability with the ServiceNow platform, including configuration, development, and implementation.
• Demonstrable experience producing detailed Low-Level Designs (LLDs) and clear technical documentation.
• Deep understanding of ServiceNow architecture, configuration, implementation, and platform best practices.
• experience working within complex enterprise environments, integrating ServiceNow with wider systems and processes.
• Knowledge and practical experience of Recovery Time Objective (RTO) requirements and related operational resilience considerations.
• Ability to quickly integrate into a team and operate effectively with minimal onboarding.
• Strong stakeholder management and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

Additional Skills & Qualifications

• Broad understanding of enterprise architecture principles and how ServiceNow fits within a wider technology landscape.
• experience acting as a technical subject matter expert on ServiceNow across multiple initiatives.
• Background in optimising and enhancing existing ServiceNow capabilities to improve performance and user experience.
• experience defining and promoting ServiceNow standards, patterns, and best practices.

Why Work Here?

You will join a team working on a high-impact transformation programme, where your expertise will directly shape the future of a key enterprise platform. The environment values technical ownership, clear communication, and collaborative problem-solving, giving you the opportunity to influence architectural decisions and deliver meaningful change. You will work alongside skilled professionals in a setting that encourages autonomy, rapid integration, and the chance to make a visible difference across the organisation.

Work Environment

You will work in a complex enterprise environment focused on transforming and optimising the ServiceNow platform. The role combines architectural design with hands-on engineering, involving close collaboration with stakeholders across technology and operations. You will engage with enterprise architecture teams and operational resilience functions to ensure solutions meet RTO and other critical requirements. The setting is fast-paced and delivery-focused, with an emphasis on clear documentation, technical standards, and best practices, and without a rigid dress code specified.

Sheffield, UK

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