Shift Supervisor at AO.com, Basildon, Essex

About The Role:

At AO, we’re all about making sure our customers get their appliances on time, every time—and that’s where you come in! As a Shift Supervisor, you’ll keep our warehouse running like clockwork and make sure every delivery and installation is ready to roll each morning.

You’ll take a hands-on approach in our self-loading depot, making sure our vehicles are safe, legal, and good to go.

Throughout the day, you’ll track any issues, support our Drivers, and work closely with our Quality and People teams to keep everything moving smoothly.

If you’re organised, proactive, and love being at the heart of the action, this is your chance to make a real impact.

*Please note that a Full UK Manual Driving Licence is required for this role*

• Salary:  £28,069.18 per annum
• Shift pattern: 5on 3 off 5 on 2 off
• Hours: 40 hours per week
• Start and finish time: 4am- 1pm and 1pm-10pm
• Job Type: Full time and permanent contract
• Location: Bowden Terminal, Luckyn Lane, Basildon, Essex, SS14 3AX

Here's What You Can Expect To Be Doing:

• Complete daily in-house reports for the Depot Manager
• Check all vehicles leaving the depot meet transport legislation and security requirements.
• Ensure all members (employed and self-employed) comply with training standards
• Conduct alcohol testing when required
• Communicate professionally with Drivers, resolving queries promptly.
• Carry out transport debriefing for vehicles returning from delivery and installation runs.
• Manage transhipping and reloads effectively.
• Challenge vehicle issues or damages with Drivers.
• Make operational decisions in the absence of the Depot Manager to maintain performance and service.
• React quickly to information and solve problems independently.

A Few Things About You:

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure.
• Excellent decision making and problem solving skills.
• Clear and confident communication skills, both verbal and written.
• Competent in Microsoft Office, particularly Excel.

Our Benefits:

• 31 days holiday
• 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.