Shop Manager

Join a Retail Team That Makes a Difference. Are you an experienced retail professional with a passion for leading teams and delivering exceptional customer service? We are looking for an enthusiastic and motivated Shop Manager to take responsibility for the day-to-day running of a busy retail store in Basingstoke.

This is an excellent opportunity for someone who enjoys a varied role, leading a team, driving sales, and creating a welcoming shopping experience while making a positive impact within the local community.

Benefits

• 5-day working week (Monday to Saturday, with not every Saturday required)
• 24 days' annual leave plus Bank Holidays
• Group Pension Scheme
• Life Assurance
• NHS Health Cash Plan
• Blue Light Card discounts
• Opportunity to develop your retail management career within a rewarding organisation

The Role

As Shop Manager, you will be responsible for the overall performance of the store, ensuring it operates efficiently while delivering excellent customer service and achieving sales targets.

Salary: £14.05 per hour
Hours: 35 hours per week
Working Pattern: 5 days out of 6 (Monday to Saturday – not every Saturday)

Your responsibilities will include:

• Leading, motivating, and supporting a team of staff and volunteers.
• Driving sales and maximising store performance.
• Creating attractive merchandise displays and maintaining high shop standards.
• Managing stock, including sorting, pricing, merchandising, and stock rotation.
• Delivering outstanding customer service and resolving customer queries.
• Managing cash handling, banking, and daily financial administration.
• Organising staff and volunteer rotas to ensure effective store coverage.
• Ensuring compliance with health & safety procedures and company policies.
• Building positive relationships within the local community and supporting fundraising initiatives.

About You

We're looking for someone who is:

• An experienced retail professional, with supervisory or management experience, ideally with charity stores experience.
• A confident leader who can motivate and develop a successful team.
• Organised with excellent attention to detail.
• Experienced in cash handling and daily store administration.
• Passionate about delivering first-class customer service.
• Positive, proactive, and able to use their own initiative.
• Flexible and committed to maintaining high retail standards.

If you're an experienced retail leader looking for your next challenge, we'd love to hear from you.