Showroom Manager

Overview of the Role:

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

Key Responsibilities:

• Management of small sales team
• Welcoming customers to the showroom and building relationship with clients
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
• Ability to problem solve
• Management of the showroom diary and appointments online
• Updating the CRM system with relevant client information and daily activity

Skills & Experience:

Essentials

Desirables

• Excellent customer service skills and outstanding time management and organisation skills are essential
• The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
• The ability to write clear, concise emails
• Commercially minded and a proven ability to demonstrate driving sales
• A background in design/interiors/creative industry
• Exceptional attention to detail
• Enthusiastic and hands on - this is a busy, fast-paced company
• A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
• Experience of using your own initiative and anticipating future needs
• Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)

• High end retail experience

Travel Requirements:

• Please ensure the work location is easily commutable from your home location. Full UK Driving License preferred.