Site Administrator & Customer Care Coordinator

Building a sustainable tomorrow

BAM UK & Ireland is recruiting a Site Administrator & Customer Care Coordinator. The role will be primarily based in the Leeds office, with travel required to site and project activities as requirements dictate. A driving licence will be essential for this role. 

This role will provide comprehensive administrative, document control, and customer care support across construction projects and the aftercare function. The role is responsible for maintaining project information systems, supporting project governance and compliance requirements, coordinating defect management activities, and ensuring accurate project records are maintained throughout the project lifecycle and defects liability period.

Making Possible

The role supports both live construction projects and customer care operations across multiple sites and projects.
Responsibilities include:
• Project administration and document control
• Customer care and defect management coordination
• Information management across digital construction platforms
• Site office administration and support
• Compliance and quality assurance record management
• Supply chain coordination and communication
• Environmental and sustainability reporting support
• Audit readiness and project record maintenance
The role requires close collaboration with Project Managers, Site Managers, Engineers, Design Managers, Customer Care teams, subcontractors, and clients

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package which could include;
⦁ Competitive salary
⦁ A wide range of family friendly policies
⦁ 8% matched pension contributions
⦁ Private healthcare
⦁ Life assurance
⦁ 26 days holiday
⦁ 2 wellbeing days
⦁ 1 volunteering day
⦁ Personal and professional development
⦁ Flexible benefit pot

What do you bring to the role?

Qualifications
• GCSE (or equivalent) in English and Mathematics.
• Relevant administration, business support, or document control qualification, or equivalent experience.

Experience
• Previous experience in an administrative, coordinator, document control, or project support role.
• Experience working within construction, engineering, or a project-based environment.
• Experience managing electronic filing systems and project documentation.
• Experience using Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and record-keeping capability.
• Strong communication and stakeholder management skills.
• Experience working with customers, supply chain partners, and project teams.

Desirable Qualifications & Experience
• Experience in a construction site administration or document control role.
• Familiarity with BIM 360, Autodesk Construction Cloud (ACC), SharePoint, OpenText, Forma, or similar common data environments.
• Knowledge of quality assurance and project compliance processes.
• Experience supporting customer care, aftercare, or defects management activities.
• Understanding of health & safety documentation and construction project governance.
• Experience supporting sustainability reporting, environmental monitoring, or BREEAM-related activities.
• Knowledge of document control best practice within a construction environment.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

​​​BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"