Site Facilities Supervisor at Omni RMS, Carlisle, Cumbria

Site Facilities Supervisor

Location: Carlisle, CA1 1HS

Hours of work: 37.5

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Site Facilities Supervisor to lead the delivery of facilities management services across a designated client portfolio, ensuring the efficient operation of both hard and soft services while maintaining high standards of customer satisfaction.

The successful candidate will be responsible for overseeing service delivery, managing site teams, coordinating planned and reactive works, and ensuring contractual, operational and compliance requirements are consistently achieved.

Job Description

We are looking for an experienced and proactive Facilities Supervisor with a background in facilities management, engineering or cleaning services.

The role will involve working closely with the Key Account Manager and Key Account Director, leading the on-site delivery team, developing strong client relationships and ensuring services are delivered safely, efficiently and in line with contractual expectations.

Key Responsibilities

• Lead facilities management service delivery, ensuring high levels of client satisfaction.

• Oversee engineering and soft services, ensuring contractual standards are maintained.

• Plan and coordinate PPM, reactive maintenance, remedial works and additional projects.

• Maintain accurate records on Tririga, ensuring jobs and supporting documentation are completed promptly.

• Manage site teams, including recruitment, training, staff development, welfare and attendance.

• Liaise with clients, attend service meetings and maintain relationships with contractors.

• Monitor performance, carry out quality audits and ensure Health & Safety and compliance standards are met.

• Manage site assets, insurance inspections and forward maintenance planning, identifying service improvements.

Skills and Experience

• Previous supervisory experience within facilities management, engineering or cleaning services.

• Strong leadership, organisational and team management skills.

• Excellent communication and relationship-building skills.

• Ability to work independently and use initiative while following management guidance.

• Understanding of facilities management operations and contractual service delivery.

• Experience monitoring team performance against agreed targets and standards.

• Strong problem-solving skills and the ability to identify service improvements.

• Good understanding of Health & Safety, quality assurance and environmental compliance.