Site IT Support Supervisor in Tonbridge, Kent

Site IT Support Supervisor Role

Full-time, permanent position

5 days a week in Tonbridge

Need to have strong construction experience

Key Responsibilities

Team Leadership & Supervision

• Supervise, support, and coordinate the day-to-day activities of the Site Support team.
• Manage workload allocation, priorities, and resource planning to ensure support requests are handled efficiently.
• Coordinate site visits and remote support activities to maintain a consistent level of service across all locations.
• Provide coaching, mentoring, and technical guidance to team members, supporting their professional development.
• Promote a culture of excellent customer service, accountability, and continuous improvement.
• Work closely with site management teams to understand requirements and address IT-related issues.

IT Service Delivery

• Ensure the effective delivery of IT support services across all offices, sites, and business locations.
• Monitor support queues, service levels, and key performance indicators, taking corrective action where required.
• Ensure site infrastructure, connectivity, end-user devices, printers, telephony, and peripheral equipment are maintained to a high standard.
• Act as the primary escalation point for complex incidents, service requests, and technical issues, providing advanced 3rd line support across Microsoft 365, Windows, Azure, networking, and business applications.
• Oversee incident, problem, and change management activities in accordance with IT policies and procedures.
• Drive root cause analysis and the implementation of permanent solutions to recurring issues.
• Maintain technical documentation, standards, and support procedures.

Projects & Continuous Improvement

• Support the planning and delivery of IT infrastructure, business systems, and site technology projects.
• Lead or contribute to hardware refreshes, site deployments, office moves, and technology rollouts.
• Identify opportunities to improve service quality, efficiency, security, and user experience.
• Contribute to the development and implementation of IT policies, standards, and best practices.
• Assist with technology evaluations, proof-of-concepts, and future IT initiatives.

Security, Compliance & Governance

• Ensure security policies and controls are implemented and followed across all supported sites.
• Support cybersecurity initiatives, vulnerability remediation, and security awareness activities.
• Assist with audits, compliance requirements, asset management, and software licensing.
• Promote good IT governance and ensure documentation remains accurate and up to date.
• Maintain secure access controls and endpoint security standards.

If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!