SOC Operator

SOC Operator
Contract: Operations Performance
Location: Stoke, ST1 5PZ
Hours of Work: 44
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a SOC Operator to join the Operations Centre Control Room in a fast-paced environment similar to a call centre.

Working Pattern: Rotating shift pattern of 4 day shifts (07:00–19:00), followed by 4 rest days, then 4 night shifts (19:00–07:00).

Job Description

You will support the delivery of day-to-day Security Operations Centre (SOC) services and respond to operational requirements across sites nationally. This position plays an important part in maintaining service delivery, monitoring safety and welfare, and ensuring incidents are managed effectively.

Working as part of the SOC team, you will contribute to incident management, risk and threat information dissemination, and operational support across multiple locations. Responsibilities include supporting safety and welfare monitoring and helping to ensure SOC operations are delivered in line with relevant legislation, industry standards, and service requirements.

Strong communication skills, excellent attention to detail, and the ability to remain calm and effective under pressure are essential in supporting this fast-paced operational environment.

Key Responsibilities

• Deliver service and incident management support through the Security Operations Centre.
• Support the SOC Team Lead in the day-to-day delivery of SOC services.
• Monitor the safety and welfare of deployed assets across sites nationally.
• Act as the first responder to out-of-hours incidents and planning requirements.
• Manage incidents through to conclusion or escalate where appropriate.
• Disseminate risk and threat information to relevant stakeholders.
• Ensure compliance with the Private Security Industry Act and associated standards, including BS7499.
• Produce daily reporting, including productivity and labour effectiveness information.

Professional and Personal Competencies / Qualifications

• Experience working within a Security Operations Centre or call centre environment is essential.
• Experience working in a structured and process-oriented environment.
• Strong communication skills and the ability to work effectively within a team.
• Good report writing and documentation skills.
• Ability to remain calm and work effectively under pressure.
• Customer service experience.
• Comfortable working night shifts.
• Ability to follow processes and procedures consistently.
• Professional and reliable approach to work.