SOP Writer

Job Title: SOP Writer
Department: Operations
Reporting to: Operations Team Leader
Location: Remote
Contract type: Permanent
Hours: 40 hours per week, Monday to Friday (8:30am – 5:00pm)
Salary: £38,000

About the Role

This role is responsible for producing, reviewing, and maintaining SOPs within a leading housing provider, ensuring all documentation meets internal, external, and contractual compliance requirements. Working closely with the Contract Compliance Manager, the role supports the delivery of fully compliant SOPs and related documentation for internal and external stakeholders, while assisting with wider documentation activities and collaborating with regional teams to ensure consistency, compliance, and operational excellence.

Key Responsibilities

• Communicate effectively with internal stakeholders to accurately map policies, processes, procedures, and workflows.
• Produce, review, and maintain SOPs and associated documentation in line with business, regulatory, and contractual requirements.
• Promote a culture of continuous improvement, accountability, and high standards within documentation processes.
• Support effective service delivery through planning, risk management, and escalation of issues where required.
• Build and maintain strong working relationships with internal colleagues, external organisations, and third-party partners.
• Provide support and cover to the wider team as required.
• Maintain accurate and up-to-date records within CCMS and other relevant systems.
• Support the Contract Compliance Manager in delivering documentation and compliance objectives.

Required Skills

• Proven experience writing, reviewing, and maintaining SOPs, policies, procedures, and process documentation.
• Strong written communication skills with excellent attention to detail and accuracy.
• Experience working within compliance, regulatory, contractual, or quality-driven environments.
• Strong stakeholder management and relationship-building skills.
• Ability to interpret business requirements and produce clear, compliant documentation.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Problem-solving skills with the ability to identify risks and escalate appropriately.
• Experience contributing to continuous improvement and process enhancement initiatives.

Benefits

• 25 days annual leave plus bank holidays
• Health membership with cashback on health services and retail/fitness discounts
• Life cover
• 4% employer and 4% employee pension contribution
• Laptop, phone, and equipment provided as required
• Employee Assistance Programme (EAP)
• Employee referral scheme

Additional Information

The successful candidate will be required to undergo a satisfactory DBS check relevant to the requirements of the role.

For more information about the role, please contact Kerrie Collett on (phone number removed) or submit your application today.