Spare Parts Coordinator in Rickleton, Sunderland

Job Title: Spare Parts Coordinator

Location: Washington

Contract: 12-Month Fixed-Term Contract

Are you an organised and customer-focused professional looking for your next opportunity? We are recruiting for a Spare Parts Coordinator on behalf of our client within the manufacturing and equipment sector. This is an excellent opportunity for a Spare Parts Coordinator to join a busy team and play a key role in supporting customers across the spare parts function.

The Role

As a Spare Parts Coordinator, you will be responsible for managing customer enquiries and spare parts orders, ensuring a smooth process from quotation through to dispatch. Working closely with internal teams, you will help maintain high service levels while resolving customer queries efficiently.

Key Responsibilities:

• Respond to customer spare parts enquiries via phone and email, providing a professional and efficient service.
• Prepare quotations and process orders, ensuring accuracy and timely completion.
• Monitor orders from placement through to delivery, keeping customers informed of progress.
• Liaise with internal departments to coordinate orders and resolve any issues relating to stock, delivery or availability.
• Handle customer queries and complaints, ensuring prompt and effective resolution.
• Maintain accurate records and update internal systems with order and customer information.
• Build strong relationships with customers while delivering a high level of service and support.

About You:

As Spare Parts Coordinator, we are looking for:

• Previous experience in a customer-facing, service-based or order processing role.
• Qualification in Business Administration is desirable but not essential.
• Strong communication skills with a professional telephone manner.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT literacy, including Microsoft Office.
• A proactive, customer-focused approach with strong attention to detail.

We’re committed to promoting inclusive opportunities. If you’re excited about this Spare Parts Coordinator role but don’t meet every single requirement, we still encourage you to apply — your unique perspective could be exactly what they’re looking for.