Spares and Service Coordinator in Hedge End
Posted by Marine Resources
£30,000 – £40,000 a year
Hedge End · Permanent
As a Spares and Service Coordinator, you’ll play a pivotal role in ensuring customer satisfaction and operational excellence. Your key responsibilities will include:
- Responding to customer inquiries and troubleshooting technical issues with professionalism and efficiency.
- Identifying and quoting required parts for customers.
- Collaborating with cross-functional teams to resolve complex technical challenges.
- Processing customer orders and coordinating with purchasing and manufacturing teams to ensure on-time delivery.
- Professionally packing and labeling parts for shipment.
- Keeping customers informed about order status, delays, and shipping updates.
- Maintaining effective communication with customers via phone and email.
- Following up to ensure customer issues are resolved to their satisfaction.
- Monitoring inventory levels and identifying stock shortages for reordering.
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- A customer-first mindset with a commitment to delivering exceptional service.
- High proficiency in MS Office products (Word, Excel, Outlook).
- Experience with MRP and/or ERP systems in a production environment.
- Reliable and effective communication skills.
- Attention to detail and the ability to thrive in a fast-paced, dynamic environment.
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