Specialist Housing Officer

Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently?

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you’ll do

• Manage a patch of specialist housing schemes, delivering an excellent housing management service.
• Build positive relationships with customers, support providers and local partners.
• Support customers to sustain tenancies and live independently.
• Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
• Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
• Monitor cleaning, gardening and estate services, challenging poor performance where needed.
• Support customers with repairs reporting and maintenance issues.
• Work closely with Care & Support teams to deliver joined-up services.
• Manage voids, allocations, viewings and tenancy sign-ups.
• Complete tenancy visits, identify support needs and signpost to appropriate services.
• Maintain accurate records and case management information.
• Contribute to service targets, compliance requirements and continuous improvement.

What you’ll need

• Experience in housing management, tenancy management or support services
• Experience working with vulnerable people, including those with disabilities or mental health needs.
• Knowledge of housing management and tenancy-related issues.
• Strong communication and relationship-building skills.
• Ability to manage a varied workload and resolve issues effectively.
• Good IT and record-keeping skills.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and access to your own vehicle.
• Experience supporting customers with mental health needs is desirable.