Specialist Supported Housing Officer

Job Overview:

Working to support our contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within East Midlands and covering surrounding areas.

In addition to providing proactive property management, the role involves engaging with service users (People On Probation) who may have complex needs on release from prison, with the goal of ensuring a smooth transition into the allocated accommodation.

The role does include an element of supervision to ensure house rules and license agreements are being adhered to, along with offering housing related support and signposting where needed.

While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.

Responsibilities and Duties:

Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working.

Duties:

• Ensuring properties are safe, secure, clean and prepared for occupation in accordance with company timescales, including managing move in/move out processes.

• Proactively identifying and resolving property and maintenance related issues efficiently, where applicable in conjunction with maintenance and/or cleaning teams, and managing inventory of soft furnishings and sundry items.

• Undertaking weekly visits to all properties, ensuring residents are adhering to the “house rules” and have not abandoned their accommodation.

• Managing reports of Anti-Social Behaviour and, where necessary, working in conjunction with the Community Probation Practitioner (CPP) and actively engaging in conflict resolution wherever possible.

• Building positive relationships with residents, appropriately dealing with emergency situations and providing housing related support and signposting where needed, under guidance from local management teams and other professionals.

• Meeting tight deadlines and making properties available within agreed timescales.

• Keeping accurate and timely records in accordance with departmental policy and attending mandatory training and staff development courses as appropriate.

Personal Characteristics:

Skills:

The post holder must have the following skills:

• Confident communicator with excellent written and verbal communication skills, flexible towards residents' needs and able to network with local and national agencies.

• Extremely well organised, able to work well under pressure and prioritise effectively.

• Able to work alone and as part of a team, with an interest and willingness to train.

• Full and current manual driving licence.

Knowledge:

• Experience in the social housing sector, ideally having worked with people at risk of homelessness.

• Experience of supporting individuals with complex trauma and issues.

• Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.

Benefits:

• Company car

• Company pension

• Health & wellbeing programme

• Paid volunteer time

• Referral programme

• Sick pay

Experience:

Police, Probation or Prisons: 1 year (required)
Social housing: 1 year (required)
Support work: 1 year (required)

Licence/Certification:

Manual Driving Licence (required)

Work Location: On the road