Stock Manager

An exciting opportunity has become available for an experienced Stock Manager to work for a market leading business based in Wakefield. The main purpose of the role is to lead teams in managing and maintaining precise and available stock levels through robust tracking, regular cycle counts, and reconciliation of records with the Warehouse Management System (WMS). This role is critical for minimising costs, preventing stockouts, ensuring seamless order fulfilment, and delivering excellent customer service. The role requires strong communication with customers and internal stakeholders, together with a commercially minded approach to balancing operational performance, cost control, and customer satisfaction.

Main Duties and Responsibilities:

• Lead and manage the full cycle count process, ensuring timely reconciliation of discrepancies and control of stock movements across all locations.
• Drive stock accuracy by influencing stakeholders at all levels and embedding best-practice inventory standards across the site.
• Deliver training and coaching aligned to company procedures, with a focus on PI accuracy and location compliance.
• Proactively manage stock availability, minimising locked or restricted inventory to support customer service and operational efficiency.
• Analyse WMS data to produce accurate, timely, and actionable reporting for customers and internal stakeholders, enabling informed decision-making.
• Develop clear, user-friendly reporting tools to help managers understand customer profiles, cost drivers, and performance trends, supporting commercially sound decisions.
• Optimise stock layout and zoning to improve efficiency and support changes in stock volumes.
• Plan and manage warehouse space utilisation in line with future demand and business requirements.
• Develop, maintain, and audit stock operating procedures and inventory strategies to support long-term accuracy, efficiency, and cost control.
• Take ownership of the returns process, implementing robust controls and reporting, including faulty returns and IBT management.
• Maintain consistent application of company processes across all stock-related activities.
• Communicate and implement operational changes effectively across the site, ensuring alignment with customers and key internal stakeholders.
• Build strong working relationships across departments to drive continuous improvement, operational consistency, and successful delivery of customer requirements.
• Act as a key point of contact for customers, providing clear communication, responding proactively to issues, and ensuring service expectations are consistently met.
• Engage with customers and stakeholders to improve performance, identify opportunities, and deliver cost-saving initiatives through data-led insight and commercial awareness.
• Support customer reviews and operational meetings, presenting performance information clearly and professionally.
• Promote Torque’s values, behaviours, and site-wide initiatives.
• Ensure full compliance with Health & Safety standards and champion a proactive safety culture.

Person Specification

• Proven experience managing large-scale stock and inventory within a fast-paced warehousing environment.
• Minimum 5+ years' experience in Stock or Inventory Management.
• Strong leadership capability with the ability to coach, influence, and drive performance.
• Excellent communication skills, with the ability to build effective relationships and communicate confidently with customers, colleagues, and stakeholders at all levels.
• Commercially minded, with an understanding of cost drivers, customer requirements, and the ability to identify opportunities to improve efficiency and add value.
• High attention to detail with strong analytical capability and the ability to translate data into meaningful business insight.
• Experienced user of JDA and Microsoft packages, particularly Excel.
• Proactive, self-driven, and comfortable managing competing priorities.
• Adaptable, with the ability to respond to changing operational demands.
• Strong understanding of warehouse processes and continuous improvement principles.
• Customer-focused, with the ability to balance operational priorities with service delivery and business objectives.

Working Monday to Friday but a degree of flexibility is needed

Salary: £38601